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Enlisting Managed Hosting Services to Achieve Regulatory Compliance

November 18, 2011, 12:00 pm

Concerns over data security, particularly in the financial and medical services industries, have led to the development of new standards and regulations that govern how information is secured. as businesses move their data and applications to the cloud, managed hosting services can provide a cost-effective way to comply with heightened security requirements imposed by standards such as PCI DSS, HIPAA/HITECH and the Sarbanes-Oxley Act.

Companies that store, process or transmit cardholder data, for instance, are governed by the Payment Card Industry Data Security Standard (PCI DSS). this is a worldwide security standard created to help businesses that handle cardholder data to enhance security measures and protect customers from credit card fraud. in order to achieve compliance, businesses must be able to meet 12 stringent requirements and more than 200 security controls. Compliance is essential, however, since failure to follow the standard can result in heavy financial penalties.

Data security is also essential for the medical services industry. the Health Insurance Portability and Accountability Act (HIPAA) requires healthcare organizations to protect the privacy of individually identifiable health information. Organizations found in violation of HIPAA standards are liable for a maximum penalty of up to $1.5 million, as dictated by the Health Information Technology for Economic and Clinical Health (HITECH) Act.

Achieving compliance, however, can be challenging even for established businesses, since it’s necessary to allocate a considerable amount of time and resources into building a secure, standards-compliant IT infrastructure. By utilizing the services of managed hosting providers with extensive experience in compliance management, companies can take advantage of the service providers’ secure infrastructure and the expertise of personnel who are well-versed in the intricacies of industry/regulatory standards.

Preparing an organization’s IT infrastructure for compliance requires a number of essential steps, which covers everything from installing anti-virus software and firewalls, to implementing strong access control measures and maintaining an information systems security policy. Regular log analysis, audits and host vulnerability scans are also implemented as part of a provider’s compliance solution to spot potential security issues.

Considering the cost of running and maintaining a dedicated server, utilizing the services of a managed hosting service provider makes good business sense. By offloading server management and administration tasks to the experts, companies can focus on their core business competencies.

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Zopim Invites Web Hosts to Resell Live Chat Customer Service Tool

August 19, 2011, 5:00 am

A screenshot of Zopim’s Live Chat control panel

(WEB HOST INDUSTRY REVIEW) — Customer service software provider Zopim (www.zopim.com) announced on Tuesday that it has launched a reseller program for web hosting providers to resell Live Chat to their customers.

The platform will be launched to select hosting companies, according to Zopim, and interested companies can apply for the program on its website to be evaluated and prequalified.

According to the press release, this product is ideal for customers with ecommerce functionality on their websites.

“Zopim has built a live chat product that is valuable for businesses selling online,” Qing Ru, vice president of marketing, Zopim said in a statement. “With our reseller program, we want to give web hosting companies an easy way to add Zopim into their existing suite of third party offerings, while making their packages more wholesome at the same time.”

Zopim says it will provide resellers with materials and promotional tools to sell and advertise Live Chat.

According to the press release, resellers bill their customers directly so they can have control over all customer communications to maintain a relationship with customers.

Zopim says there is no setup fee or minimum upfront purchase.

The reseller program will include a portal of business and technical information, reseller tools for managing business customers and reporting as well as integration API for automated account provisioning, billing, reporting and single sign-on.

Zopim integrates easily with Google analytics as well as IM integration so chats can be initiated from mobile devices. The chats provide information about a customer, such as where they are from, how long they have been on a website and which page they are looking at.

WordPress, Magento, Shopify and OSCommerce all provide one-click deployment of Zopim, according to its website.

Zopim has a booth at HostingCon 2011 in San Diego, California, from August 8 to August 10.

Recently, the WHIR interviewed Douglas Hanna, CEO of web hosting provider a Small Orange, about his approach to customer service. Hanna will speak about customer service best practices and trends, such as live chat support, at HostingCon on Wednesday, August 10, 2011.

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WSOL Expands into New Data Center

August 6, 2011, 11:02 am

(The Hosting News) – WebSolutions Technology (WSOL), a leading Chicago-area based web development and hosting firm, announced the opening of its new data center. Strategically positioned in the Midwest, this SAS70 Type II Compliant, Tier III+ data center is conveniently located within 30 minutes of downtown Chicago in the corporate community of Oak Brook, IL.

In order to meet the demands of a growing enterprise client base, the new data center includes features such as N+1 cooling and power infrastructure, redundant/blended networks, Ultra Sonic humidification, AC and DC power capability, and 24x7x365 on-site staffing.

WSOL has entered into an agreement with collocation provider Latisys, which owns and operates the facility. At 86,000 square feet, Latysis operates one of the largest Tier III+ data centers in the Midwest. it has specifically been built to safeguard mission critical data and accommodate future growth and change.

“As we grow, we continue to find ways to provide the best possible enterprise hosting for our clients. Our new Data Center has both the power, reliability and bandwidth that today’s web applications demand,” says Jim Tremmel, Director of Hosting Sales at WSOL. “Our clients deserve the best in class of everything that we offer and our Latisys Data Center is a world class hosting facility.”

“This is an exciting time for WSOL,” adds Chief Operating Officer Bill Casey. “We’re now positioned to be a truly world class enterprise hosting provider and have the capacity for growth that will allow us to stay ahead of our expanding client base.”

With over 30% year over year growth, during 2011, WSOL Hosting has invested heavily in upgrading and maintaining its network and equipment, which has established them as a clear leader in CMS and Enterprise hosting.

WSOL’s managed web hosting services include shared, virtual and dedicated environments with an emphasis on content management systems including Ektron, Sitecore and Umbraco. with an in-house staff of certified developers and system administrators, WSOL is able to offer end to end web development solutions and ongoing support.About WSOL: Founded in 1995, WSOL is a full service website design and hosting firm that specializes in strategic consulting, web development, and content management solutions. WSOL works with businesses, government organizations, associations, nonprofits, educational institutions and others, and is dedicated to helping clients deliver an effective user experience on the web.

For more information, please visit: http://www.wsol.com/

WSOL Expands into new Data Center

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